CARTOLOG
How can we help?
Get your cart and product discovery working the way you want.
Contact Umi's Dev
Email support@umisdev.com for Cartolog support or privacy requests.
For troubleshooting, include your store’s .myshopify.com address, the page affected and what happened. A screenshot with customer details hidden can help. Do not send passwords, access tokens, payment details or customer order records.
Set up Cartolog
- Open Cartolog from Shopify Admin and wait for the catalog status to show ready.
- In Search, verify the country, language and currency you want to use. Compare a product’s availability and price with your storefront before marking that context verified.
- In Appearance, turn on the modules you need and save.
- Open your theme editor, choose App embeds, enable Cartolog cart drawer and save. Test in a draft theme first.
- Preview the theme and click its existing cart icon. Search for a product, add it, change its quantity and compare the cart with Shopify Checkout.
Common questions
The cart drawer does not appear
Confirm that the Cart module is enabled, the Cartolog app embed is saved in the theme you are viewing, and your app plan is active or the store qualifies for development access. Refresh the storefront after saving. The native cart remains available when Cartolog cannot initialize. If another cart app is installed, test one drawer at a time in a draft theme.
Search is empty or a product is missing
Check Catalog ready, the Search switch, and the saved country/language/currency context. Confirm that the product is active, published and available to that market. Review exclusions and your search settings. You can request a catalog refresh from the app overview; periodic reconciliation is also scheduled every four hours.
How do product pins and recommendations work?
Choose products in Search or Recommendations settings and save their order. Pins still respect product eligibility and the shopper’s market. Recommendation strategies include related products, category, newest, best-selling and manual selection. These settings do not guarantee a particular sales result.
How do I offer free shipping or a gift?
Choose your thresholds, currency and gift products in Promotions. Configure the matching shipping rate or discount in Shopify, then test below and above the threshold and after removing an item at checkout. Cartolog’s progress display does not create a shipping discount or make a gift free by itself.
Why do analytics totals look different from orders?
Cartolog reports permitted cart, search and recommendation actions. Checkout-button clicks are not completed orders or attributed revenue. Today’s partial counts are separate from complete UTC-day comparisons. Consent choices and blocked requests can affect the activity recorded.
How do billing and cancellation work?
Open Billing in Cartolog to review your plan and order-count recommendation. A saved preference does not create a charge; paid plans require Shopify approval. Verified development stores have free access. To stop using the app, uninstall Cartolog through Shopify Admin. Contact us with any billing question; Shopify retains its own billing records.
How do I remove Cartolog or request deletion?
You can disable the embed in your theme editor, or uninstall Cartolog in Shopify Admin. Uninstalling starts removal of Cartolog’s stored installation data. See our privacy policy for data handling and contact us for a privacy request.